You cannot not communicate. Whether you are face-to-face, on the phone, or sending sending e-mails or text messages, you are always conveying some point or idea. The ability to communicate effectively is a critical success factor for everyone in all types of industries. The ultimate goal is that the message you send is the one that is received -- yet there are many factors that impact effective communications. Marjorie will help you increase the effectiveness of your communication, whether face-to-face, in writing, or on the phone. She will also share strategies for creating communications that are audience-centered, and help participants eliminate the "noise" that often keeps their message from reaching an intended audience. This interactive session will ensure that all participants leave with a better understanding of what could affect all forms of communication.

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